TERMS AND CONDITIONS
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions ('Terms and Conditions'). References to "us", "we", "our", 'Company' and/or "Carnival Tours & Travels" in these booking terms and conditions shall mean CARNIVAL TOURS & TRAVELS. References to ‘You’, ‘Client’ and/or ‘Customer’ mean the person/s in whose name and/or on whose behalf the booking is made and/or whose name is on the Checklist and invoice.
PRICES
All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received from the Client. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, CARNIVAL TOURS & TRAVELS reserves the right to recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like if any. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.
METHOD OF PAYMENT - CREDIT CARD TRANSACTIONS, ELECTRONIC TRANSFER AND PAYMENT BY CHEQUE, CASH
Prices are valid for payment by Credit card, cash, cheque or bank transfer. Cheques are accepted but take up to four (4) business days to clear, you agree that you will not seek to charge back your payment to CARNIVAL TOURS & TRAVELS. Please note that electronic payments may take up to two (2) business days to process. If you are paying by this method you will need to pay at least two (2)business days prior to the actual due date. Please provide us with the bank confirmation number of the electronic payment made for faster reconciliation at our end. You must notify your consultant of your payment once it has been made. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. Travel documents will not be issued until full payment with cleared funds is received.
TAXES
All monetary consideration to be paid by the Client is inclusive of Goods & Service Tax (GST), where applicable.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some countries have local city/government tax which has to be paid directly at the hotel/services used. The same are not a part of the package cost.
HEALTH AND TRAVEL INSURANCE
Client must ensure that the Client is aware of any health requirements and recommended precautions relevant to your travel and ensure that the Client carries all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny you entry into a country. We recommend that the Client consult with their local doctor or travel medical service before commencing your travel. Advice on health requirements may be obtained from the Department of Health leaflet Advice on Health for Travelers, which may be obtained from the Department of Health of the country that will be visited.
AGENCY
CARNIVAL TOURS & TRAVELS acts as a travel agent /tour operator only. We sell various travel related products on behalf of numerous suppliers/ third party providers such as transport, accommodation etc. CARNIVAL TOURS & TRAVELS obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel /tour service providers. We exercise care in the selection of reputable service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on Clients behalf subject to the terms and conditions, including conditions of carriage and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not CARNIVAL TOURS & TRAVELS. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with CARNIVAL TOURS & TRAVELS. If you have any issues or problems whilst travelling, please contact your travel agent prior to making any adjustment to your booking. CARNIVAL TOURS & TRAVELS will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your agent. CARNIVAL TOURS & TRAVELS will not be liable for any delays/deficiencies of any services provided by the suppliers/third party providers.
BAGGAGE
In all circumstances and at all times it is the sole responsibility of the Client to take care of their baggage and personal effects and CARNIVAL TOURS & TRAVELS shall not be liable for any loss of baggage/personal effects of the Client by airline/cruise/coach or any other carrier. It is advisable to carry valuables on person at all times and deposit the same in lockers, boxes etc. (whenever available). The Company or its representative/s will not be responsible for loss of valuables or for making good such loss.
LIABILITY
We always do our best to make sure your holiday arrangements are satisfactory. However, we cannot accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of these service providers, over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of those particular purchased travel arrangements in respect of which claims arise. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss, damage or injury you suffer as a result of terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act. It is your responsibility to inform yourself about the safety and security situation in the places you are travelling to.
Under no circumstances shall the Company be liable to the Client and/or travelers/persons travelling with the Client for any personal injuries, sickness, loss of baggage or denial of visas. In any case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.
PASSPORTS AND VISAS
All individuals departing from India must be in possession of a valid passport and relevant visas. When assisting with international travel, CARNIVAL TOURS & TRAVELS assumes that all travelers have valid passports. It is your responsibility to ensure that you have valid documentation, including but not limited to passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All the expense incurred for the visa/passport interview shall be borne by you and is not a part of the package cost. The Client is personally responsible for ensuring that they have a valid passport, relevant visa/s.
RE-CONFIRMATION AND FLIGHT DEPARTURE TIMES
You must reconfirm your flights and check for reschedules on your onward and return flights at least 24 hours prior to each journey as departure times can change.
TRAVEL DOCUMENTS
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm a travel and accommodation related arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable.. Any errors in names on your travel documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.
PRIVACY POLICY
CARNIVAL TOURS & TRAVELS is committed to protecting the privacy and confidentiality of personal information. Click here to view our Privacy Policy.
Our Privacy Policy is available for viewing at www.carnivaltourskochi.com/privacy
PARTICIPATION ON TOURS, PUNCTUALITY, MEALS, ETC.
CARNIVAL TOURS & TRAVELS is not responsible for any liability including missed sightseeing or subjecting to alternate travel arrangements, if you fail to meet the local concerned representative at assigned timings and pick-up points. CARNIVAL TOURS & TRAVELS shall also not refund any cost or expenses incurred for termination of services to be provided due to unacceptable behavior on tour/services.
GRATUITIES
It is not a part of the cost quoted/invoiced for services requested. Though it is a norm to give gratuities for service that you may like, but the same is discretionary.
SPECIAL EVENTS
During Sundays, local Holidays, special events or religious occasions, certain facilities such as Shopping, places of pilgrimage, sightseeing tours and Art Galleries/ Museums may be limited or not available to access, alternatives shall be offered whenever possible. However CARNIVAL TOURS & TRAVELS cannot be held responsible for any closure or necessary change in itinerary.
In case of Tours/sightseeing
MEALS
All meal preferences should be indicated by the Client at the time of booking.
GOVERNING LAW
If any dispute arises in relation to the agreement between you and us as constituted by these Terms and Conditions or otherwise, the laws of India will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts in Kerala and waive any right that you may have to object to an action being brought in those courts..
MONIES NOT HELD ON TRUST
Person booking or contacting with CARNIVAL TOURS & TRAVELS must be 18 years of age or older and also agree and undertake that they have authority to bind all passengers that they book on behalf of under the same Terms and Conditions.
AGREEMENT
By signing these Terms and Conditions and payment of booking amounts, the Client (either through himself or its representative) accepts the booking conditions mentioned herein, not only on his behalf but on behalf of all the travelers/persons mentioned in the Checklist. The signing of the Terms and Conditions shall mean acceptance by the Client in totality of the Terms and Conditions contained herein. CARNIVAL TOURS & TRAVELS reserves the right to decline to book any person/s without assigning any reason whatsoever. Signing of the Terms and Conditions shall legally bind the parties into a contract.
Until CARNIVAL TOURS & TRAVELS has received the amount specified as non-refundable interest free booking amount in Booking Amounts and Final Payments above, there shall be no legal and binding contract between the parties. The payment in full shall be received as per the procedure mentioned in Deposits and final payments above. In case of any deviation with the process of payment CARNIVAL TOURS & TRAVELS reserves the right to terminate the booking with resultant forfeiture of booking amount and apply cancellation charges as may be applicable from time to time. Any payment made by the Client would not constitute payment to CARNIVAL TOURS & TRAVELS until the same is remitted to the account of CARNIVAL TOURS & TRAVELS.
It is hereby declared that the immunities provided under these Terms and Conditions shall be available to the Company's Managing Partners, employees, and Agents. No person including the employee/s and the agent/s of the Company even in writing has the authority to alter, amend, modify or waive any stipulation, representation, term or condition set forth in this document. Also assurance of any service or facility given by any employee/ agent of the Company, which is contrary to what is set forth in the brochure, price grid, and invoice, shall not be binding on the Company under any circumstance whatsoever. All tours are subject to prevailing laws, rules of RBI/GOI. Rights of admission to the tour expressly reserved.
Client hereby agrees to waive any rights to challenge the validity or enforceability of these Terms and Conditions on the ground that the agreement created by acceptance of these Terms and Conditions was made electronically.
PRICES
All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received from the Client. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, CARNIVAL TOURS & TRAVELS reserves the right to recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like if any. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.
METHOD OF PAYMENT - CREDIT CARD TRANSACTIONS, ELECTRONIC TRANSFER AND PAYMENT BY CHEQUE, CASH
Prices are valid for payment by Credit card, cash, cheque or bank transfer. Cheques are accepted but take up to four (4) business days to clear, you agree that you will not seek to charge back your payment to CARNIVAL TOURS & TRAVELS. Please note that electronic payments may take up to two (2) business days to process. If you are paying by this method you will need to pay at least two (2)business days prior to the actual due date. Please provide us with the bank confirmation number of the electronic payment made for faster reconciliation at our end. You must notify your consultant of your payment once it has been made. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. Travel documents will not be issued until full payment with cleared funds is received.
TAXES
All monetary consideration to be paid by the Client is inclusive of Goods & Service Tax (GST), where applicable.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some countries have local city/government tax which has to be paid directly at the hotel/services used. The same are not a part of the package cost.
HEALTH AND TRAVEL INSURANCE
Client must ensure that the Client is aware of any health requirements and recommended precautions relevant to your travel and ensure that the Client carries all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny you entry into a country. We recommend that the Client consult with their local doctor or travel medical service before commencing your travel. Advice on health requirements may be obtained from the Department of Health leaflet Advice on Health for Travelers, which may be obtained from the Department of Health of the country that will be visited.
AGENCY
CARNIVAL TOURS & TRAVELS acts as a travel agent /tour operator only. We sell various travel related products on behalf of numerous suppliers/ third party providers such as transport, accommodation etc. CARNIVAL TOURS & TRAVELS obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel /tour service providers. We exercise care in the selection of reputable service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on Clients behalf subject to the terms and conditions, including conditions of carriage and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not CARNIVAL TOURS & TRAVELS. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with CARNIVAL TOURS & TRAVELS. If you have any issues or problems whilst travelling, please contact your travel agent prior to making any adjustment to your booking. CARNIVAL TOURS & TRAVELS will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your agent. CARNIVAL TOURS & TRAVELS will not be liable for any delays/deficiencies of any services provided by the suppliers/third party providers.
BAGGAGE
In all circumstances and at all times it is the sole responsibility of the Client to take care of their baggage and personal effects and CARNIVAL TOURS & TRAVELS shall not be liable for any loss of baggage/personal effects of the Client by airline/cruise/coach or any other carrier. It is advisable to carry valuables on person at all times and deposit the same in lockers, boxes etc. (whenever available). The Company or its representative/s will not be responsible for loss of valuables or for making good such loss.
LIABILITY
We always do our best to make sure your holiday arrangements are satisfactory. However, we cannot accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of these service providers, over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of those particular purchased travel arrangements in respect of which claims arise. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss, damage or injury you suffer as a result of terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act. It is your responsibility to inform yourself about the safety and security situation in the places you are travelling to.
Under no circumstances shall the Company be liable to the Client and/or travelers/persons travelling with the Client for any personal injuries, sickness, loss of baggage or denial of visas. In any case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.
PASSPORTS AND VISAS
All individuals departing from India must be in possession of a valid passport and relevant visas. When assisting with international travel, CARNIVAL TOURS & TRAVELS assumes that all travelers have valid passports. It is your responsibility to ensure that you have valid documentation, including but not limited to passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All the expense incurred for the visa/passport interview shall be borne by you and is not a part of the package cost. The Client is personally responsible for ensuring that they have a valid passport, relevant visa/s.
RE-CONFIRMATION AND FLIGHT DEPARTURE TIMES
You must reconfirm your flights and check for reschedules on your onward and return flights at least 24 hours prior to each journey as departure times can change.
TRAVEL DOCUMENTS
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm a travel and accommodation related arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable.. Any errors in names on your travel documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.
PRIVACY POLICY
CARNIVAL TOURS & TRAVELS is committed to protecting the privacy and confidentiality of personal information. Click here to view our Privacy Policy.
Our Privacy Policy is available for viewing at www.carnivaltourskochi.com/privacy
PARTICIPATION ON TOURS, PUNCTUALITY, MEALS, ETC.
CARNIVAL TOURS & TRAVELS is not responsible for any liability including missed sightseeing or subjecting to alternate travel arrangements, if you fail to meet the local concerned representative at assigned timings and pick-up points. CARNIVAL TOURS & TRAVELS shall also not refund any cost or expenses incurred for termination of services to be provided due to unacceptable behavior on tour/services.
GRATUITIES
It is not a part of the cost quoted/invoiced for services requested. Though it is a norm to give gratuities for service that you may like, but the same is discretionary.
SPECIAL EVENTS
During Sundays, local Holidays, special events or religious occasions, certain facilities such as Shopping, places of pilgrimage, sightseeing tours and Art Galleries/ Museums may be limited or not available to access, alternatives shall be offered whenever possible. However CARNIVAL TOURS & TRAVELS cannot be held responsible for any closure or necessary change in itinerary.
In case of Tours/sightseeing
- CARNIVAL TOURS & TRAVELS may operate more than one coach per departure date
- Reverse the directions/slightly amend the itinerary
- Client shall reach the appointed place at the designated date and time
- No entitlement for refund where the Client misses the whole/part of the tour/sightseeing due to delay or any other reason whatsoever on its part
- Client shall behave in a diligent, cordial and courteous manner and avoid any distress or cause annoyance to co-travelers or engage in quarrels with the co-travelers, abstain from acts which may damage the property of the Company, co-travelers or any others.
MEALS
All meal preferences should be indicated by the Client at the time of booking.
GOVERNING LAW
If any dispute arises in relation to the agreement between you and us as constituted by these Terms and Conditions or otherwise, the laws of India will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts in Kerala and waive any right that you may have to object to an action being brought in those courts..
MONIES NOT HELD ON TRUST
Person booking or contacting with CARNIVAL TOURS & TRAVELS must be 18 years of age or older and also agree and undertake that they have authority to bind all passengers that they book on behalf of under the same Terms and Conditions.
AGREEMENT
By signing these Terms and Conditions and payment of booking amounts, the Client (either through himself or its representative) accepts the booking conditions mentioned herein, not only on his behalf but on behalf of all the travelers/persons mentioned in the Checklist. The signing of the Terms and Conditions shall mean acceptance by the Client in totality of the Terms and Conditions contained herein. CARNIVAL TOURS & TRAVELS reserves the right to decline to book any person/s without assigning any reason whatsoever. Signing of the Terms and Conditions shall legally bind the parties into a contract.
Until CARNIVAL TOURS & TRAVELS has received the amount specified as non-refundable interest free booking amount in Booking Amounts and Final Payments above, there shall be no legal and binding contract between the parties. The payment in full shall be received as per the procedure mentioned in Deposits and final payments above. In case of any deviation with the process of payment CARNIVAL TOURS & TRAVELS reserves the right to terminate the booking with resultant forfeiture of booking amount and apply cancellation charges as may be applicable from time to time. Any payment made by the Client would not constitute payment to CARNIVAL TOURS & TRAVELS until the same is remitted to the account of CARNIVAL TOURS & TRAVELS.
It is hereby declared that the immunities provided under these Terms and Conditions shall be available to the Company's Managing Partners, employees, and Agents. No person including the employee/s and the agent/s of the Company even in writing has the authority to alter, amend, modify or waive any stipulation, representation, term or condition set forth in this document. Also assurance of any service or facility given by any employee/ agent of the Company, which is contrary to what is set forth in the brochure, price grid, and invoice, shall not be binding on the Company under any circumstance whatsoever. All tours are subject to prevailing laws, rules of RBI/GOI. Rights of admission to the tour expressly reserved.
Client hereby agrees to waive any rights to challenge the validity or enforceability of these Terms and Conditions on the ground that the agreement created by acceptance of these Terms and Conditions was made electronically.
